ITIL Foundation

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this ITIL Foundation training, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This ITIL online training course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips.

Upcoming Dates

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Class Date Class Hours Location GTR Price  
Date Range Date Range Live Online $2495.00 Register Quote
Date Range Date Range Dallas, TX $2495.00 Register Quote
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Date Range Date Range Atlanta, GA $2495.00 Register Quote
Date Range Date Range Chicago, IL   $2495.00 Register Quote
Date Range Date Range Phoenix, AZ   $2495.00 Register Quote
Date Range Date Range Live Online $2495.00 Register Quote
Date Range Date Range Houston, TX   $2495.00 Register Quote
Date Range Date Range Washington, DC   $2495.00 Register Quote

What's Included

  • Comprehensive study materials, including print and digital courseware
  • Practice exam>
  • Certification exam and Free 2nd try retest within 30 days. The exam is administered on the last afternoon of class.

Prerequisites

  • Familiarity with IT terminology and IT-related work experience is recommended.

Course Objectives

During this course, you will learn:

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Course Outline

Module 1: Service Management Defined

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management

Module 2: ITIL Introduction

  • Good practices
  • Ease ITIL adoption
  • ITIL qualification scheme, bodies, and certifications

Module 3: Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

Module 4: Service Design

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

Module 5: Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation

Module 6: Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

Module 7: Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

Module 8: Exam-Taking Tips