ACUCM with AUC: Administering Cisco Unified Communications Manager

Administering Cisco Unified Communications Manager (ACUCM with AUC) is a 5-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.

This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This UCS training course focuses on Cisco Unified Communications Manager v12 x. All labs are using CUCM v12.x.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.

Upcoming Dates

Class Date Class Hours Location GTR Price  
Date Range Date Range Live Online   $3995.00 Register Quote
Date Range Date Range Live Online   $3995.00 Register Quote
Date Range Date Range Live Online   $3995.00 Register Quote
Date Range Date Range Live Online   $3995.00 Register Quote
Date Range Date Range Live Online   $3995.00 Register Quote

What's Included

  • Comprehensive study materials, including official Cisco courseware
  • Remote lab access during class


  • Basic knowledge of IP and networking or voice networks is suggested but not required.
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs and IP switching and routing is required.
  • Basic knowledge of traditional public switched telephone network (PSTN) operations and technologies, including private branch exchange (PBX) and voice-mail administration tasks is required.
  • Basic understanding of Cisco Unified Communications Manager (CUCM) is required.

Course Objectives

After completing this course, you will be able to:

  • Describe the CUCM network, service and features.
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network.
  • Describe user configuration and the user web interface.
  • Explain basic phone options and the use of the Bulk Administration Tool (BAT).
  • Explain the route plan and on-net/off-net calling.
  • Describe the various media resources, including conferencing and Music on Hold (MOH).
  • Describe the basic phone features and use of hunt groups.
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system.
  • Describe the components that are required for user call processing by Cisco Unity Connection.
  • Implement the various features and options that are available to users in Cisco Unity Connection.
  • Use the various applications, tools and reports that are available in Cisco Unity Connection.

Course Outline


Module 1: Introduction to IP Telephony

  • Lesson 1: Exploring IP Telephony
  • Lesson 2: Describing Deployment Models
  • Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

  • Lesson 1: Logging In to Cisco Unified Communications Manager
  • Lesson 2: Examining Basic Server Configuration
  • Lesson 3: Describing Multilevel Administration
  • Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

  • Lesson 1: Understanding User Configuration
  • Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

  • Lesson 1: Configuring System Parameters
  • Lesson 2: Supporting Cisco Unified IP Phones
  • Lesson 3: Exploring Phone Registration and IP Phone Communications
  • Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration

  • Lesson 1: Implementing Dial Plan Connectivity
  • Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

  • Lesson 1: Configuring Translation Patterns and Route Filters
  • Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control

  • Lesson 1: Defining Class of Control
  • Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources

  • Lesson 1: Defining Media Resources
  • Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

  • Lesson 1: Describing Basic Features
  • Lesson 2: Exploring Hunt Groups
  • Lesson 3: Describing Phone Services


Module 1: Introduction to Cisco Unity Connection

  • Lesson 1: Overview of Cisco Unity Connection
  • Lesson 2: Navigating Cisco Unity Connection
  • Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts

  • Lesson 1: Explaining Users and Contacts
  • Lesson 2: Managing Multiple Users

Module 3: Implementation of Features

  • Lesson 1: Implementing the Dial Plan
  • Lesson 2: Understanding User Features
  • Lesson 3: Accessing Voice Messaging and User Features
  • Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

  • Lesson 1: Designing an Audiotext Application
  • Lesson 2: Using Cisco Unity Connection Tools and Reports
  • Lesson 3: Using the DRS



  • Lab 1: Performing General Administration
  • Lab 2: Configuring Basic Settings
  • Lab 3: Backing Up and Restoring a Publisher
  • Lab 4: Creating and Associating Users
  • Lab 5: Configuring the System to Support Cisco IP Phones
  • Lab 6: Using the Cisco Unified Communication Manager BAT
  • Lab 7: Configuring Basic Dial Plan Elements
  • Lab 8: Configuring Complex Dial Plan Elements
  • Lab 9: Implementing Calling Privileges and Restrictions
  • Lab 10: Configuring Media Resources
  • Lab 11: Configuring User Features
  • Lab 12: Configuring Hunt Groups and Call Coverage


  • Lab 1: Verifying Connectivity and Call Flow
  • Lab 2: Verifying and Configuring Call Handlers
  • Lab 3: Working with Users and Extensions in Voice Mail
  • Lab 4: Preparing to Configure Users and Contacts
  • Lab 5: Managing Users and Contacts
  • Lab 6: Managing Multiple Users
  • Lab 7: Implementing the Dial Plan
  • Lab 8: Understanding User Features
  • Lab 9: Implementing Integrated Messaging and User Features
  • Lab 10: Implementing an Audiotext Application
  • Lab 11: Using Cisco Unity Connection Tools and Reports