ACUCM with AUC Training

Administering Cisco Unified Communications Manager (ACUCM with AUC) is a 5-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.

This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.x. All labs are using CUCM v10.x., We can set up v11.0 as needed.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.

Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

Duration:
5 Days

Upcoming Dates

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Class Date Class Hours Location GTR Price  
Date Range Date Range Live Online   $3795.00 Register Quote
Date Range Date Range Live Online $3995.00 Register Quote
Date Range Date Range Live Online   $3795.00 Register Quote
Date Range Date Range Live Online $3995.00 Register Quote
Date Range Date Range Live Online   $3795.00 Register Quote
Date Range Date Range Live Online $3995.00 Register Quote
Date Range Date Range Live Online   $3795.00 Register Quote

What's Included

  • Comprehensive study materials, including official Cisco courseware
  • Remote lab access

Prerequisites

  • Basic knowledge of IP and networking or voice networks is suggested but not required.
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs and IP switching and routing is required.
  • Basic knowledge of traditional public switched telephone network (PSTN) operations and technologies, including private branch exchange (PBX) and voice-mail administration tasks is required.
  • Basic understanding of CUCM is required.

Course Objectives

After completing this course, you will be able to:

  • Describe the CUCM network, service and features.
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network.
  • Describe user configuration and the user web interface.
  • Explain basic phone options and the use of the Bulk Administration Tool (BAT).
  • Explain the route plan and on-net/off-net calling.
  • Describe the various media resources, including conferencing and Music on Hold (MOH).
  • Describe the basic phone features and use of hunt groups.
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system.
  • Describe the components that are required for user call processing by Cisco Unity Connection.
  • Implement the various features and options that are available to users in Cisco Unity Connection.
  • Use the various applications, tools and reports that are available in Cisco Unity.

Course Outline

ACUCM

  • Module 1: Introduction to IP Telephony
  • Module 2: Defining the Basic Configuration
  • Module 3: User Administration
  • Module 4: Exploring Phone Registration and Cisco Unified IP Phones
  • Module 5: Basic Route Plan Configuration
  • Module 6: Route Filters and Digit Manipulation
  • Module 7: Class of Control
  • Module 8: Understanding Media Resources
  • Module 9: Features and Services

AUC

  • Module 1: Introduction to Cisco Unity Connection
  • Module 2: Configuration of Users and Contacts
  • Module 3: Implementation of Features
  • Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

Labs

ACUCM Labs

  • Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
  • Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
  • Lab 3. Managing User Accounts in Cisco Unified Communications Manager
  • Lab 4: Implementing IP Phones
  • Lab 5: Implementing PSTN Gateways
  • Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components
  • Lab 7: Implementing Digit Manipulation
  • Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager
  • Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
  • Lab 10: Implementing Media Resources
  • Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager

AUC Labs

  • Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
  • Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
  • Lab 3: Verifying Cisco Unity Connection Default Services
  • Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Lab 5: Implementing Unity Connection Voice Mailboxes
  • Lab 6: Unity Connection User Features
  • Lab 7: Implementing the Unity Connection Dial Plan
  • Lab 8: Understanding User Features
  • Lab 9: Using Cisco Unity Connection Tools and Reports