ACUCW1: Administering Cisco Unified Communications Workspace Part

ACUCW 1 Training (Administering Cisco Unified Communications Workspace Part 1 (v12.5): Basic Administration for Multisite Deployments) is an instructor-led course that focuses on adding phones and users in an environment that is similar to what you will see in your own system.

This course is designed to address the needs of entry-level administrators in North America and specifically targeting multi-site deployments. Labs are based on a pre-configured, multi-site network with the focus on user and phone moves, adds, changes and deletes, and including simple feature configuration. For Unity Connection, the focus is on subscriber and auto attendant administration. Entry-level administrators do not configure routers: router configuration is not included in the class.

Upcoming Dates

Class Date Class Hours Location GTR Price  

What's Included

  • Official Cisco courseware
  • Remote lab access

Course Objectives

After completing this course, you will be able to:

  • Understand basic CUCM architecture and terminology
  • Understand how the CUCM administrative and user GUIs work
  • Get organized with Device Pools and other common elements of phone configuration
  • Understand Internal dialing in a multi-site/multi-cluster deployment
  • Manage Directory Numbers and DIDs in a multi-site/multi-cluster deployment, track assigned/unassigned and temporarily
  • reserved DIDs and quickly find available DIDs at any site when adding new Users
  • Work with shared lines and phantom numbers
  • Add and delete phones manually, using auto registration and using the BAT tool
  • Speed up Moves/Adds and Changes at each site with LDAP and templates
  • Build and use site specific templates
  • Make the most out of the BAT tool to make moves, adds, changes and deletes quicker and easier to manage
  • Manage Meet me number ranges and Conference Now conferencing in a multi-site environment
  • Add users, assign them capabilities, and associate them with phones
  • Configure phones for Class of Service using the line/device approach
  • Configure phones for voice mail
  • Configure Cisco Unity Connection users
  • Deploy and use the Cisco Jabber Client in Phone Only and Full UC modes

Course Outline

Module 1: Introduction to Cisco Unified Communications (CUCM)

  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Understanding User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Module 3: End User Configuration

  • Understanding End-User Characteristics
  • Understanding End-User Implementation

Module 4: Endpoint Configuration and Native Presence

  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation
  • Configuring Native Unified Communications Manager Native Presence

Module 5: Understanding Cisco Unified Communications Manager Dial Plans

  • Understanding Call Flows and Call Legs
  • Describing Dial Plan Components
  • Endpoint Addressing and Call Routing Overview
  • Implementing Class of Service
  • Call Coverage

Module 6: Audio and Video Conferencing and Music on Hold

  • Describing Media Resources
  • Annunciators and MOH
  • Implementing Conference Bridges

Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management

  • Understanding Cisco Unity Connection
  • Integrating CUC with CUCM
  • Configuring CUC Users, Templates and CoS
  • Configuring the CUC System
  • Implementing CUC Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting CUC


  • Lab 1: Remote Lab Access
  • Lab 2: Prime License Manager Exploration
  • Lab 3: Services Activation
  • Lab 4: Exploring Collaboration Administration Interfaces
  • Lab 5: Disaster Recovery
  • Lab 6: OS Administration
  • Lab 7: Exploring End User Interfaces
  • Lab 8: User Management - Application Users
  • Lab 9: User Management – Bulk Administration Tool
  • Lab 10: Implementing Endpoints
  • Lab 11: Implementing Endpoints with BAT
  • Lab 12: Basic Features
  • Lab 13: More Telephony Features
  • Lab 14: Exploring Call Flows in CUCME
  • Lab 15: Troubleshooting
  • Lab 16: Software Conference and MOH
  • Lab 17: Softkeys and Do Not Disturb
  • Lab 18: IM&P Configuration and Jabber Clients
  • Lab 19: Users and Mailboxes
  • Lab 20: Cisco Unity Connection Auto Attendants
  • Lab 21: Cisco Personal Communications Assistant
  • Lab 22: Cisco Unified Communications Manager Reports
  • Lab 23: Real Time Monitoring Tool