UCA Training

UCA (Unity Connection Administration) v11 is a two-day course that presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system. It describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

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What's Included

  • Comprehensive study materials and official Cisco courseware
  • Remote lab access

Prerequisites

The knowledge and skills that a student must have before attending this course are as follows:

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Course Objectives

After completing this course, you will be able to:

  • Define the technology components of SIP trunks
  • Create and configure SIP into the Cisco Unified Communications Managers’ Architecture
  • Identify SIP Trunk requirements for PSTN Access service
  • Configure SIP trunks to communicate with Cisco gateways
  • Diagnose and resolve SIP to gateway connectivity and deployment issues
  • Implement Cisco Unified Border Element for SIP-based IP PSTN connectivity
  • Diagnose and resolve CUBE to SIP connectivity and deployment issues
  • Implement Cisco Unified SIP Proxy (CUSP) for Intercluster communication
  • Diagnose and resolve CUSP connectivity and deployment issues
  • Create URI click to call dynamic dial plans
  • Understand how to configure the Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) features to distribute dynamic dial plan information in an enterprise network.
  • Master troubleshooting techniques: IOS debugs, Real Time Monitoring Tool, Traces, and TranslatorX

Course Outline

Introduction to Unity Connection 11.x

  • An Overview of Cisco Unity Connection
    • What is Cisco Unity Connection?
    • Feature/Capacity Summary
    • Appliance Architecture
    • User Access to Inbox
    • Active-Active, High-Availability Deployment
    • Digital Networking
  • Whats New in 10.x/11.x?
    • HTTPS Networking
    • Single Sign-on
    • Video Greetings
    • Tenant Partitioning
    • Message Status on Reply/Reply-All
    • Mailbox quota email notification
    • Voice Message attachment in HTML Notification

Administration Interfaces for Cisco Unity Connection

  • Logging into Cisco Unity Connection Applications
    • Platform Administration
    • Application Administration
    • Application interfaces
    • UC Admin
    • Unified Serviceability
    • Unity Connection Serviceability
    • Unified Reporting
    • ELM
    • OS Admin
    • DRS
    • CLI
  • Single Sign-On

Connection Users and Contacts

  • Understanding Users and Contacts
    • Defining Users
    • Defining Contacts
  • Preparing to Configure Users
    • Configuring Authentication Rules
    • Configuring Class of Service
    • Configuring Schedules and Holidays
    • Configuring User Templates
    • Configuring Users
    • Understanding Contacts
    • Configuring Contacts
  • Managing Multiple Users
    • Configuring Multiple Users
    • Importing Users Using AXL
    • Importing Users Using LDAP
    • Importing Users Using Bulk Administration Tool
    • Reviewing Users

Understanding Call Handlers and Call Flow

  • Understanding Telephony Integration
    • Understanding Call Agent (CUCM) Routing Requirements
    • Describing Phone System Integration
    • Configuring Phone System Integration
  • How the System Handles Calls
    • Defining Call Routing: Direct and Forwarded
    • Describing Call Routing - Direct
    • Describing Call Routing Forwarded
    • Implementing Call Routing
    • Describe Call Handlers
    • Configure Call Handlers
    • Describe Directory Handlers
    • Configure Directory Handlers
    • Describe Interview Handlers
    • Configure Interview Handlers
    • Reviewing Incoming Call Flows
    • Reviewing Incoming Call Handling Components

Unity Connection Features

  • Understanding the Dial Plan
    • Dial Plan Components
    • Dial Plan Examples
    • Dial Plan Configuration
  • Understanding User Features
    • Describe Video Greetings
    • Understanding Integrated Messaging vs. Single Inbox
    • Configuring Integrated Messaging
    • Configuring Single Inbox
  • Accessing Voice Messaging and User Features
    • Accessing Voice Messaging
    • Visual Voicemail
    • Implementing ViewMail for Outlook
    • Personal Communications Assistant (PCA)
    • Accessing Voice Messaging Using RSS Feeds
  • Implementing Secure Messaging
    • Secure Messaging vs. Private Messaging
    • Configuring Secure and Private Messaging
  • Managing Distribution Lists
    • System Distribution Lists
    • Private Distribution Lists
  • Creating an Audiotext Application
    • Audiotext Application Design
    • Audiotext Application Configuration

Connection Tools and Reports

  • Greeting Administrator
    • Understanding Greeting Administrator
    • Greeting Administrator Configuration
  • Tools and Reports
    • Using the Bulk Edit Feature
    • Using Task Management
    • Using Cisco Unity Connection Reports
  • Using the Disaster Recovery System
    • Configuring Backups
    • Performing Restore Operations

Labs

  • Lab 1: Verifying Connectivity and Call Flow
  • Lab 2: Verifying and Configuring Call Handlers
  • Lab 3: Working with Users and Extensions in Voice Mail
  • Lab 4: Preparing to Configure Users and Contacts
  • Lab 5: Managing Users and Contacts
  • Lab 6: Managing Multiple Users
  • Lab 7: Implementing the Dial Plan
  • Lab 8: Understanding User Features
  • Lab 9: Implementing Messaging and User Features
  • Lab 10: Implementing an Audiotext Application
  • Lab 11: Using Cisco Unity Connection Tools and Reports