UCAD Training

UCAD (Unified Communications Architecture and Design) v8 is a five-day instructor-led course for prospective designers of Cisco Unified Communications solutions. The course teaches you how to identify Cisco Unified Communications components and how to design Cisco Unified Communications call control solutions. These solutions include enterprise network infrastructure, LAN, WAN, and Quality of Service (QoS). You will learn how to size and position voice gateways and how to design or redesign media resources such as Music on Hold (MOH) and Digital Signal Processor (DSP) resources.

You will also learn how to position and size Cisco Unified Communications Manager (CUCM) clusters for call control, how to design the dial plan, how to design E911 emergency services and how to secure the Cisco Unified Communications solution. You will work in teams to resolve design issues that are encountered while practicing the lessons. The last day of the course is devoted to a design exercise for a multicampus, multisite organization that is migrating from a circuit-switched telephony network to a packet-switched telephony network. This final exercise focuses on the issues that are encountered for provisioning the interconnection between CUCM clusters.

5 Days

Upcoming Dates

Class Date Class Hours Location GTR Price  

What's Included

  • Comprehensive study materials, including official Cisco courseware
  • Remote lab access


  • Implementing Cisco Unified Communications Manager (CIPT1 and CIPT2)
  • Implementing Cisco Quality of Service (QoS)
  • Implementing Cisco Voice Communications and QoS (CVOICE)
  • Interconnecting Cisco Network Devices (ICND1 and ICND2)
  • Cisco Certified Design Associate (CCDA®) certification is required for the IP Telephony Design Specialist certification.
  • Skills that are equivalent to the Cisco CCDA certification are recommended for this UCAD class.

Course Content

After completing this course, you will be able to:

  • Understand the Cisco Unified Communications Architecture and its components and how they interact with the network infrastructure and call control components.
  • Engineer and design highly available LANs to support Cisco Unified Communications solutions.
  • Engineer and design a fast, secure, highly available WAN link with the QoS and media resources needed to support Cisco Unified Communications solutions.
  • Engineer and design an appropriate Cisco Unified Communications call control solution based on customer requirements in accordance with the Cisco Unified Communications Solution Reference Network Design guide.

Course Outline

Module 1: Unified Communications Architecture Overview

  • Cisco Unified Communications (UC) Features
  • Cisco Unified Messaging Components
  • Mobility and Presence
  • Conferencing Products
  • Contact Center
  • Management Tools
  • Cisco UC Security

Module 2: Designing the LAN for Cisco UC Call Control

  • Campus Evolution and Cisco UC
  • Connecting IP Phones
  • Designing High Availability at the Data Link and Network Layers
  • LAN QoS for Cisco UC
  • Designing the LAN Access Layer for Cisco UC
  • Designing the LAN Distribution Layer for Cisco UC
  • Designing the Core Layer for Cisco UC

Module 3: Designing the WAN for Cisco UC Call Control

  • Provisioning Bandwidth
  • Designing WAN QoS for Cisco UC
  • Sizing and Selecting Voice Gateways
  • Designing Media Resources

Module 4: Designing Cisco UC Call Control

  • Sizing and Positioning Cisco UC Call Control
  • Designing the Dial Plan
  • Emergency Services
  • Designing a Secure Cisco UC Solution
  • Switched Port Analyzer (SPAN) Engineering Requirements


  • Lab 1: Design the Access Layer for IP Telephony
  • Lab 2: Design the Distribution Layer for IP Telephony
  • Lab 3: Design the Core Layer for IP Telephony
  • Lab 4: Size the WAN Links to Support IP Telephony Discussion on Service Provider Selection
  • Lab 5: Select the Voice Gateways for IP Telephony
  • Lab 6: Select the Media Resources for IP Telephony
  • Lab 7: Select and Position Call Control
  • Lab 8: Design the Dial Plan
  • Lab 9: Design the Emergency Services
  • Lab 10: Final Lab